LOS ALTOS, California, October 3, 2023 – PhaseZero, a digital transformation and unified customer experience platform technology leader, announced today new, generative AI solutions that improve everyday efficiency. The new AI solutions enhance PhaseZero’s CxAnalytics™ solution by improving productivity and performance for customers and business teams managing each step of the customer and employee user journeys.
The M4 architecture of PhaseZero’s CxCommerce™ platform provides out-of-the-box integration with enterprise information silos and AI instrumentation, enabling global manufacturing companies to rapidly transform customer experiences with unified, responsive web and mobile user-experiences as well as headless and composable commerce solutions.
What’s new:
- Generative AI Search Enrichment
- Related Part Recommendations
- Lost Sales Detection
Generative AI search enrichment improves efficiency by leveraging the OpenAI ChatGPT API to match synonyms for the words customers enter to the product categories offered by manufacturers and distributors.
Related part recommendations increase customer satisfaction by informing users of additional products they need to complete a job or products that may provide better performance for their application. Related parts are conveniently displayed on a part details page and automatically generated by PhaseZero’s advanced machine learning (ML) model.
Lost sales detection allows sales teams to follow up with customers to identify solutions for their needs. By applying AI to the user’s site and purchasing behavior, companies can detect products with lost sales due to stock-out inventory and other reasons.
The new AI capabilities improve customer, sales team, customer service, and product team performance. CxAnalytics AI instrumentation powers enhanced CxCommerce™ solutions by integrating data from across a business’ ecosystem including enterprise-wide business systems, web activity, and CxCommerce™ user journey logs. These new capabilities leverage the application of AI and ML to improve CX and business team collaboration.
PhaseZero’s AI vision is to improve everyday efficiency for all steps of each employee, end-user, and customer journey. By applying AI technology, manufacturers can simplify customer journeys and make them more convenient while also improving the performance of business teams. Recommendations and guidance improve decisions and actions that boost online sales, drive market share growth, improve customer service, and increase product and inventory performance.
“To gain sustainable advantage in the experience economy, manufacturers and distributors must transform to become digital businesses,” said PhaseZero Founder and CEO, Ram ChandraSekar. “The PhaseZero CxCommerce™ platform, integrated with AI instrumentation, delivers continuous innovations to business leaders so they can transform their businesses and deliver convenient customer experiences, mitigate risk, and improve everyday efficiency.”
About PhaseZero
PhaseZero is a digital commerce cloud provider for manufacturing companies and distributors. Customers use PhaseZero’s AI-powered, SaaS platform to unify and optimize their customer’s digital experience which drives brand loyalty and sales efficiency. PhaseZero’s focus on the unique needs of manufacturers and their distributors delivers an optimized solution with proven integrations to ERP, parts catalog, and inventory systems resulting in a quick implementation and return on investment. Learn more at https://www.phasezero.ai.
For more information contact:
PhaseZero