Industry-Leading Companies

World-Class Customer Experiences

We implemented PhaseZero's CxCommerce Solution in April of 2024. With PhaseZero's excellent customer service, and ability to target growth opportunities with their Analytics Dashboard, my sales team is able to enhance sales by related items and my customers see that there are other items they may need to complete the job. With this, we are able to give our customers better service and save time for them and us. We are very happy with the forward-thinking of PhaseZero and look forward to growing with their expertise in the eCommerce world.

Partnering with PhaseZero CxCommerce has revolutionized us into a digital business. The user-intuitive interface, leading-edge analytics, and seamless integration with our existing systems have transformed our eCommerce operations. The latest enhancements, particularly the CxAnalytics functionality, have provided us with deep, actionable insights into customer behavior and product performance, which helped us improve our strategies with accuracy. Our customers now enjoy a personalized shopping experience, leading to a remarkable increase in order volume and unprecedented customer satisfaction year after year. CxCommerce has exceeded our expectations. We highly recommend it to businesses aiming to increase their online presence and accelerate growth.

Global manufacturing and distribution leaders know that delivering a top-tier customer experience is key to their success. That’s why they partner with PhaseZero. And their results speak for themselves.

CX Journey Steps

Achieving Breakthrough Results Across the Customer Experience

Fewer legacy systems and lower total cost of operations

Adoption of global and regional CX best practices

Economies of scale, governance, and regulatory compliance

Sustainable digital authority on products, technologies, and services

Customer Success

"In addition to customers using the solution, our sales team is enthusiastic about their own success. If we're going to work 8 to 10 hours, what's the best use of that time? Is it spending 27 minutes sitting on the side of the road placing an order? If I can do it in 3 minutes or the customer can do it, what can I do with those 27 minutes? Can I make another prospecting call or do a walk-through with another customer? If we get it right with all our tools like PhaseZero and our CRM, then all of a sudden, we are more productive. I'd rather use our existing team more effectively than constantly adding new people."

Bill BettsBetts Truck Parts

"E-commerce is a vital part of doing business today. Our goal is to support our members by providing more efficient, easier to use tools” said Laura Hewitt, Vice President of Technology for HDA Truck Pride. “We really wanted to enhance the user experience by improving navigation, search capabilities and site performance. The PhaseZero CxCommerce™ platform allowed us to do that”

Laura HewittVice President of Technology for HDA Truck Pride

"By streaming Dana inventory directly to a customer’s website, the business can buy the parts they need when they need them and sell on-order parts that haven’t made it to their shelves yet. From part images, product descriptions, and dimensional data to inventory levels, bills of material, and more, Dana APIs enable the sales process to function seamlessly and deliver enhanced productivity, all in real time.”