Global manufacturing leaders know that delivering a top-tier customer experience is key to their success. That’s why they partner with PhaseZero. And their results speak for themselves.
Empowering Customers Regardless of Their Role
PhaseZero’s integrated and intuitive CxCommerceTM platform uniquely supports and improves the CX journey for everyone involved. With its unified customer experience and e-commerce SaaS solution, customers realize increased value from their digital transformation, regardless of their role.
7
CX Journey Steps
Achieving Breakthrough Results Across the Customer Experience
Fewer legacy systems and lower total cost of operations
Adoption of global and regional CX best practice
Economies of scale, governance, and regulatory compliance
Sustainable digital authority on products, technologies, and services
"In addition to customers using the solution, our sales team is enthusiastic about their own success. If we're going to work 8 to 10 hours, what's the best use of that time? Is it spending 27 minutes sitting on the side of the road placing an order? If I can do it in 3 minutes or the customer can do it, what can I do with those 27 minutes? Can I make another prospecting call or do a walk-through with another customer? If we get it right with all our tools like PhaseZero and our CRM, then all of a sudden, we are more productive. I'd rather use our existing team more effectively than constantly adding new people."
Bill BettsBetts Truck Parts
"E-commerce is a vital part of doing business today. Our goal is to support our members by providing more efficient, easier to use tools” said Laura Hewitt, Vice President of Technology for HDA Truck Pride. “We really wanted to enhance the user experience by improving
navigation, search capabilities and site performance. The PhaseZero CxCommerce™ platform allowed us to do that”
Laura HewittVice President of Technology for HDA Truck Pride
"By streaming Dana inventory directly to a customer’s website, the business can buy the parts they need when they need them and sell on-order parts that haven’t made it to their shelves yet. From part images, product descriptions, and dimensional data to inventory levels, bills of material, and more, Dana APIs enable the sales process to function seamlessly and deliver enhanced productivity, all in real time.”
Dan GriffinDan Griffin, Senior Director, Aftermarket and Digital Solutions for Dana Incorporated